At Osom Entertainment Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, add credits, or contact us for support. This information may include:

  • Name and contact information (email address, phone number)
  • Date of birth and age verification
  • Payment information (credit card details, bank account information)
  • Identity verification documents
  • Gaming preferences and activity history
  • Communication preferences

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our gaming services
  • Processing transactions and managing your account
  • Verifying your identity and age
  • Preventing fraud and ensuring security
  • Communicating with you about our services
  • Improving our website and services
  • Complying with legal obligations
  • Marketing and promotional activities (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our business
  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with a business transfer or merger
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Types of cookies we use:

  • Essential cookies (required for website operation)
  • Analytics cookies (help us understand website usage)
  • Marketing cookies (used for targeted advertising)
  • Preference cookies (remember your settings)

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your personal data
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the Contact Us section.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Compliance and Legal Basis

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations. Our legal basis for processing personal information includes:

  • Consent (where required)
  • Contractual necessity
  • Legal obligations
  • Legitimate interests